How Does LendVantage Stack Up To Other Industry Leaders?
Most companies are content just focusing on their customer feedback scores — and we’d agree it’s a great thing to track. But we’re different. LendVantage aims to hold ourselves to a higher standard, so to do that we track ourselves against the leading companies in the U.S.
We use something called Net Promoter® Score to keep tabs on how we’re doing compared to other industry leaders. NPS is based on the idea that every company's customers can be divided into three categories: Promoters, Passives, and Detractors.