Net Promoter Score

How Does LendVantage Stack Up To Other Industry Leaders?


Most companies are content just focusing on their customer feedback scores — and we’d agree it’s a great thing to track. But we’re different. LendVantage aims to hold ourselves to a higher standard, so to do that we track ourselves against the leading companies in the U.S.

We use something called Net Promoter® Score to keep tabs on how we’re doing compared to other industry leaders. NPS is based on the idea that every company's customers can be divided into three categories: Promoters, Passives, and Detractors.

Our Net Promoter® Score
    • 40
    • LendVantage
    • The Net Promoter Score® indicates the likelihood of a customer recommending a company to friends and family.
    • 34
    • Average Banking Industry
    • 18
    • Citigroup
    • -14
    • HSBC
40

According to the Net Promoter website, "...by asking one simple question — How likely is it that you would recommend [LendVantage] to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes."

Our service is only as good as the relationships we create and maintain with the business owners we work with. As you can see in the chart above, we're extremely proud to be rated so highly by them.

Reference: http://www.netpromoter.com/why-net-promoter/know
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